Art. 1 – Opening Provisions
These Terms of Service and End-User License Agreement (hereinafter referred to as the “ToS”) define the rights and obligations between the Operator and all Users who have registered for, accessed, or installed any game published by the Operator (hereinafter the “User(s)”).
These ToS apply to every game operated or published by the Operator (individually or collectively the “Game” or “Games”). Each Game may consist of one or more independent servers or units.
The Operator of the Games is Sharkrise s.r.o., with registered seat at Ulica Michala Bučiča 7477/5 841 07 Bratislava, Slovak Republic, Company Registration No.: 56989555, registered in the Commercial register of the Bratislava III, Section: Sro, File No.:188376/B (hereinafter the “Operator”).
Contact details: a) Phone: +421905694836 b) Email: dev@sharkrise.com
The Games may be provided through the Operator’s own web domain or third-party platforms, including but not limited to iOS (App Store), Android (Google Play), Facebook, or Amazon (hereinafter the “Platforms”).
When accessing the Game through third-party Platforms, Users also agree to the respective terms of service of those Platforms.
A Game is considered fully delivered to the User at the moment:
a) the User completes its download or installation on their device, or
b) the User is granted access to the Game through online communication, or
c) the Game becomes available for use by the User in any other form.
Art. 2 – Description of the Game
The Game is provided by the Operator to allow Users to access and play it under the terms of a license.
Within the Game, the Operator may enable Users to purchase virtual currency (such as gems, credits, or other premium currency) with real money.
This virtual currency (hereinafter referred to as “Premium Currency”) may be used exclusively within the Game to obtain virtual services that enhance the gameplay experience (hereinafter referred to as “Premium Services”).
Premium Currency has no monetary value outside the Game and may not be exchanged, transferred, or refunded except as expressly stated in these ToS.
The term “Game” refers to software products distributed, published, or otherwise made available by the Operator — including, but not limited to, browser-based versions, downloadable or installable applications for mobile devices, and online platform releases.
The Games are designed for devices supporting up-to-date versions of major internet browsers (e.g., Google Chrome, Microsoft Edge, Mozilla Firefox) and for devices operating under iOS, Android, or other officially supported systems.
The Operator provides Premium Services which can be purchased or activated using Premium Currency or, in certain cases, directly with real money.
The detailed content, price, and duration of Premium Services are always displayed on the relevant page of the Game before purchase.
The Operator may occasionally offer discounts, promotions, or special offers to selected Users to support gameplay engagement or promotional activities.
The Operator reserves the right to modify, update, or remove Premium Services and their features at any time without prior notice.
In such cases, Users are not entitled to compensation or refund unless explicitly required by law.
If a Premium Service is discontinued, it will no longer be available for purchase or activation.
Premium Services already purchased before discontinuation will remain functional until their stated period expires.
Payments for Premium Currency or Premium Services are processed via third-party payment providers.
Premium Currency or Premium Services are delivered once the Operator’s system confirms payment completion.
Processing time may vary depending on the payment method.
Payment-related inquiries must be sent to: dev@sharkrise.com with identification of the game, server (if applicable), and user account.
For the purposes of these ToS, a User Account serves to authenticate and manage user activity.
Accounts may be created for a specific Game or shared across multiple Games operated by the Operator.
This account allows the User to access Game content, track progress, manage saved data, communicate with other Users, and configure preferences within the Game environment.
The Operator issues an invoice for each purchase of Premium Currency or Premium Services sold directly by the Operator.
Invoices are delivered electronically to the User’s registered email address or made available in the User’s account for download and completion.
Should the User request a paper invoice by mail, postage costs are covered by the User.
Requests must be sent to dev@sharkrise.com with clear identification of the Game and User Account.
One-time offers (bundled Premium Currency or Premium Services) may be available for purchase only once.
If, by any technical or payment error, a User purchases the same offer multiple times, the Operator may provide Premium Currency of equal value instead of duplicating the content.
Users may object to this within 24 hours of the transaction by emailing dev@sharkrise.com.
Premium Currency obtained by any means (purchase, prize, or reward) can only be used within the Game and holds no real-world monetary value.
Users are not entitled to cash compensation, refund, or any financial claim based on ownership of Premium Currency, except as explicitly described below.
The Operator may change the prices of Premium Currency or Premium Services at any time.
All applicable prices are always visible on the relevant purchase page.
The Game may include competitions or tournaments requiring an entry fee in Premium Currency.
Entry fees are collected by the Operator, who may also provide in-game prizes such as Premium Currency, items, or other non-cash rewards.
If a competition is cancelled (e.g., due to an insufficient number of participants), entry fees will be refunded in full to the Users.
Competition results depend solely on Users’ in-game actions, strategies, or skills — not on chance.
Success is determined by how players train characters, configure tactics, or control gameplay performance.
Refunds for Premium Currency or Premium Services are possible only under the following conditions:
a) The User may request a refund of real money spent on Premium Currency within 14 days of purchase.
The refunded amount will be reduced by a 25% service charge (minimum €15).
If any portion of the purchased Premium Currency has been spent, the refund no longer applies.
b) Refunds are not available for Premium Currency not purchased within the last 14 days.
c) If a Premium Service malfunctions and cannot be repaired without loss to the User, the Operator will refund the full value in Premium Currency or money (depending on the payment method used).
Partial functionality does not qualify as a fault; however, in such cases, a proportional refund or equivalent in-game compensation may be provided.
d) Refund requests under paragraph (c) must be submitted within 7 days of purchase or activation.
e) Refunds requested outside these conditions will not be accepted.
f) Refunds are processed via PayPal (https://www.paypal.com) or, in the case of card payments, directly to the original card used.
Refunds are issued within 30 days after receiving a valid request sent to dev@sharkrise.com with the necessary account details.
If the Game is used through third-party Platforms, refund claims must comply with the respective Platform’s terms and refund policy.
The Operator cannot issue refunds for purchases made via Apple, Google, or other Platforms.
If a refund request is approved and processed, the Operator reserves the right to block or restrict the related User Account.
This also applies if the Operator receives a refund request directly from a payment provider or Platform partner.
Art. 3 – Registration of the User / Installation of the Game
By registering for the Game, installing it on their device, or accepting these Terms of Service, the User confirms their full and unconditional consent to these ToS and to the rules of the Game.
The User acknowledges that these ToS are available in English and Slovak languages, agrees with this fact, and confirms that they understand their content.
The User further agrees that the Game may be made available before the expiration of the statutory withdrawal period and acknowledges that they have been duly informed of their right to withdraw from the agreement, as described in these ToS.
The specific rules of each Game are typically available on the corresponding Game pages and may vary depending on the title.
By purchasing any premium currency or premium services provided by the Operator for real money, the User confirms that they:
– agree to these ToS,
– are at least 16 years of age,
– are qualified and authorized to make such payment,
– are doing so voluntarily and without any external pressure,
– and are aware that the Game is provided for an indefinite period under these ToS.
Art. 4 – Terms of Playing and Operating the Game
The Games Difference Mania, Gangs Rumble, and Gold Trail Tycoon (hereinafter referred to as the “Games”) are intended solely for leisure and personal entertainment.
The Operator does not guarantee uninterrupted, error-free, or flawless functionality of the Games. They are provided “as is”, which means that temporary unavailability or technical errors may occur due to maintenance, connection issues, or other circumstances beyond the Operator’s control.
The Operator is not liable for any loss, damage, or data corruption resulting from such technical interruptions or errors.
The Games are intended for Users aged 16 years or older.
By registering, accessing, or installing any of the Games:
- Users aged 18 or older confirm that they are fully competent to perform all actions related to the Game.
- Users aged between 16 and 18 confirm that they have obtained permission from their legal guardian to use the Game.
- Persons under 16 years of age are not permitted to register, install, or use the Game.
The Operator does not knowingly collect personal data from individuals under 16 years of age.
The User acknowledges and agrees that they participate in and use the Games at their own risk.
The Operator bears no legal liability for the User’s account, including its loss, suspension, or deletion.
The Operator reserves the right to intervene in, modify, or update the Games at any time without prior notice.
Such modifications may include adjustments to gameplay, design, functionality, or pricing of premium currency and premium services.
In such cases, Users are not entitled to any compensation, reimbursement, or refund of premium currency or money.
The Operator may temporarily restrict access to the Games due to maintenance, technical reasons, or other operational needs.
During such periods, Users are not entitled to compensation or refunds of any kind.
System requirements for the Games may change over time.
The Operator reserves the right to adjust or increase the required specifications for gameplay, including for versions with active premium services, without prior notice.
The Operator is solely responsible for maintaining and supporting the Games.
Platform providers (such as Google, Apple, or others) do not provide maintenance, updates, or customer support for the Games.
Each Game is operated for an indefinite period.
However, the Operator reserves the right to discontinue operation of any Game or its servers at any time.
If this occurs, Users will be notified on the official pages of the respective Game at least 90 days before termination.
The same notice period applies to termination of operations on any supported platform unless the Game is suspended or removed directly by the platform operator.
In all such cases, Users are not entitled to compensation or refunds of premium currency or money.
Users who register or install the Game after the termination notice will be informed of the planned shutdown upon registration or installation.
The User is fully responsible for their conduct and actions related to the use and playing of the Games.
The Operator is not liable for any damages or losses resulting from gameplay, including technical malfunctions, account issues, or data leaks, as the Games are provided “as is,” without any warranty of any kind.
Art. 5 – Grant and Scope of the License
The Operator grants the User a personal, limited, non-exclusive, non-transferable, and revocable license to use the Game for personal and non-commercial entertainment purposes only.
This license is provided to individuals and applies solely to devices that the User owns or controls, whether the Game is downloaded and installed locally or accessed online through a browser or other digital platform.
The license is granted free of charge; however, the Operator may charge fees for the purchase of premium currency or premium services in accordance with these ToS.
By accepting these Terms, the User agrees not to use the Game for any purpose other than those stated herein.
All rights not expressly granted to the User remain the exclusive property of the Operator.
If the User violates any provision of these ToS (in particular those related to prohibited conduct or rules of the Game), the Operator reserves the right to revoke this license immediately and without prior notice.
The User is expressly prohibited from:
- decompiling, reverse engineering, or otherwise attempting to access or modify the source code of the Game, except where such activity cannot be restricted by applicable mandatory law.
- distributing, copying, or sharing the Game or any of its parts with third parties;
- sublicensing, renting, leasing, or otherwise providing the Game to third parties, including through “Software-as-a-Service” or similar methods;
- modifying or altering any part of the Game or its data;
- removing or obscuring any copyright, ownership, or trademark notices belonging to the Operator;
- violating the in-game rules or engaging in behavior contrary to fair use of the Game.
The delivery or use of the Game does not grant the User any commercial or promotional rights.
All intellectual property rights related to the Game, its documentation, updates, or extensions remain the sole property of Sharkrise s.r.o.
The User acknowledges that any questions or requests related to this license must be directed exclusively to the Operator and not to any third-party platform or distributor.
Art. 6 – Sanctions for Violating the Rules of the Game
The Operator reserves the right to block, suspend, or permanently delete any User account that violates:
- applicable laws or regulations,
- generally accepted moral and ethical standards,
- these Terms of Service, or
- the official rules of any of the Games operated by Sharkrise s.r.o.
In such cases, the User is not entitled to any refund or compensation for:
- money spent on premium currency or premium services,
- unused premium currency, or
- any other costs related to the use or maintenance of the User account.
The Operator may also take action if the User fails to cooperate with the Operator’s administrators during investigations of in-game incidents, or if the User ignores or refuses to respond to official requests or communications from administrators.
Such behavior may result in temporary or permanent account suspension without refund.
If an account is blocked or deleted due to misconduct, any remaining Premium Currency or purchased Premium Services are forfeited and treated as a contractual penalty agreed between the User and the Operator for breach of these Terms.
All rights, privileges, and progress related to the User’s account immediately become null and void upon account termination.
The decision to block or suspend an account — or to impose any other in-game penalty — rests solely with the Operator’s administrators.
Users may submit an appeal via email to the administrator who imposed the sanction; however, the final decision remains binding and unchallengeable.
In specific cases, the administrator may offer the User an opportunity to restore access to the account by meeting certain conditions (e.g., activation of premium services or other agreed-upon actions).
Such arrangements are considered a form of contractual settlement and are at the full discretion of the Operator.
Repeated or severe violations of the rules may lead to immediate and irreversible account termination.
By accepting these Terms, the User acknowledges that:
- decisions made by the Operator’s administrators regarding violations and sanctions are final,
- no further appeals may be made to any third-party institution, and
- the Operator’s administrators hold exclusive authority to determine whether a violation has occurred and to impose appropriate penalties.
The Operator reserves the right to decide, at its sole discretion, whether a User’s conduct constitutes a violation of these Terms or the Game’s rules, even if not explicitly mentioned above.
Blocking or suspension of a User account does not terminate the contractual relationship between the User and the Operator; it merely restricts access to the Game.
Art. 7 – User Information and Termination of Gameplay
By registering in any of the Games, installing the Game on their device, or accepting these Terms of Service, the User expressly authorizes Sharkrise s.r.o. to begin providing access to the digital content immediately — before the expiration of the statutory 14-day withdrawal period applicable to distance contracts.
By granting this authorization, the User acknowledges and agrees that they waive their right to withdraw from the contract once access to the Game has begun.
This consent is considered given at the moment the User registers, installs, or otherwise accesses the Game. As such, the statutory right of withdrawal for digital services does not apply.
The User acknowledges that they have been fully informed of this condition prior to starting the Game or accepting these Terms, and confirms that they understand and accept that no right of withdrawal exists once the digital content is made available.
The User may terminate gameplay and request the deletion of their Game account at any time by contacting the Operator via email at dev@sharkrise.com and providing sufficient identification of the Game, server (if applicable), and User account.
Once the deletion request is confirmed and processed, the contractual relationship between the User and the Operator shall be considered terminated.
However, certain provisions of these Terms — particularly those related to intellectual property, refunds, and user conduct — shall continue to apply as their nature requires.
Uninstalling the Game from a device does not delete the User’s account, nor does it constitute termination of the contractual relationship. The request for deletion must explicitly state the intention to permanently delete the account.
If the User requests account deletion, they are not entitled to any refund for unused premium currency, premium services, or other digital content purchased under their account.
Likewise, any remaining premium currency or purchased items cannot be transferred to another User account unless explicitly permitted by the Operator in writing, at the Operator’s sole discretion.
Such permission, if granted, is a goodwill exception and cannot be claimed as a right by the User.
Art. 8 – User content
“User Content” means any communication, text, images, audio, video, data, or other material that the User uploads, submits, creates, transmits, or makes available within the Game or related community channels — including but not limited to chat messages, in-game mail, player names, profile descriptions, screenshots, or custom images.
By submitting or transmitting any User Content, the User represents and warrants that:
a) the content is accurate and not confidential,
b) the content does not violate any law, contract, or third-party rights, and the User has obtained all necessary permissions from any person whose personal data or intellectual property appears in the content,
c) the content is free of viruses, malware, spyware, worms, and any other malicious code.
The User acknowledges and agrees that any personal data contained in such User Content may be processed by the Operator in accordance with these ToS and the Privacy Policy.
The Operator reserves the right, at its sole discretion and without prior notice, to review, monitor, block, edit, delete, disable access to, or otherwise make unavailable any User Content at any time and for any reason or no reason.
The Operator does not guarantee proactive moderation and assumes no liability for monitoring User Content. By agreeing to these ToS, the User confirms that they are authorized to distribute such content or that they own the necessary rights. The User is solely legally responsible for any copyright or intellectual property violations arising from their content.
The User acknowledges and agrees that communications within the Game (including, without limitation, chat and in-game mail) may be logged, monitored, or recorded by the Operator at any time for security, moderation, and fraud prevention purposes.
By accepting these ToS, the User gives their irrevocable consent to such monitoring. The User understands they have no reasonable expectation of privacy in connection with in-Game communications.
The Operator is not liable for any statements, opinions, images, or other content communicated by Users through their accounts. If any such User Content violates the Game rules, applicable law, generally accepted moral standards, or these ToS, the Operator may remove such content immediately. The User is not entitled to compensation in such cases.
By submitting or making available any User Content within the Game or on official channels, the User grants the Operator a worldwide, perpetual, irrevocable, non-exclusive, transferable, royalty-free license (with the right to sublicense) to use, reproduce, modify, adapt, translate, distribute, publish, publicly display, create derivative works from, and otherwise exploit such User Content in any media now known or later developed, for any purpose related to the Game and its services.
The User is obligated to fully cooperate with the Operator in investigating any suspected unlawful, fraudulent, or abusive activity. This includes granting the Operator access to password-protected areas of the User’s account when reasonably necessary for such investigation.
Art. 9 – Miscellaneous Provisions and Terms of Gameplay
1. Password and Account Security
The Operator is not liable for any loss or damage arising from unauthorized access to a User’s account caused by the misuse or disclosure of a password to third parties.
The User is solely responsible for maintaining the confidentiality of their login credentials and for all activities conducted under their account.
2. Amendments to the Terms of Service
The Operator reserves the right to modify or update these Terms of Service at any time without prior notice.
Any updated version shall take effect immediately upon publication on the official website or directly within the Game interface.
Users will be informed about the update within the Game on the day the new Terms are published.
If a User does not agree with the updated Terms, they may withdraw from the new version within 7 days of its publication by sending an email to dev@sharkrise.com, clearly stating their decision to withdraw and identifying the Game, server (if applicable), and User account.
Failure to submit a valid withdrawal notice within the 7-day period shall be considered as acceptance of the updated Terms.
A valid withdrawal from the updated Terms results in the termination of the User’s right to access or use their Game account, and the Operator may delete the account without refund or compensation.
3. Game Rules and Operation
The Operator reserves the right to modify or update the in-game rules at any time. Any such changes will be published on the corresponding Game page or within the Game interface.
The Game is designed solely for leisure and personal entertainment purposes. The Operator expressly warns that excessive playtime may pose health risks, including but not limited to eye strain, fatigue, or addiction.
The Operator is not liable for any health damage resulting from gameplay.
4. Intellectual Property and User Suggestions
By playing the Game and sharing any feedback, ideas, or improvement suggestions (whether via public forums, in-game communication, or email), the User acknowledges that they acquire no intellectual property rights over the Game or its related content.
All rights remain the exclusive property of Sharkrise s.r.o.
All names, characters, events, and images within the Game are fictional.
Any resemblance to real persons, living or dead, is purely coincidental.
5. In-Game Virtual Currency
The Game may include virtual currency (referred to as “cash,” “coins,” or other terms) which can be used for various in-game operations.
This virtual currency exists solely within the Game and cannot be exchanged for real money or used outside the Game.
Ownership of virtual currency does not create any financial or legal obligation for the Operator.
6. Customer Support
The Operator provides official game support in English and Slovak.
Users may contact support via the official email address dev@sharkrise.com or through the contact form available on the official Game website.
To process a support request, Users must provide sufficient identification of their Game, server (if applicable), and account.
7. Intellectual Property Violations
Only the Operator is authorized to resolve any issues related to intellectual property rights involving the Game or its use by Users.
Any infringement claims shall be handled directly by Sharkrise s.r.o.
8. Legal Compliance
By registering or installing the Game, the User confirms that:
a) they are not located in a country subject to U.S. government embargoes or designated as a “terrorist-supporting” nation, and
b) they are not listed on any U.S. government restricted or prohibited parties list.
9. Third-Party Acknowledgment (Apple / Google)
The User acknowledges that Apple Inc. (for iOS) and Google LLC (for Android) are recognized as intended third-party beneficiaries of these Terms and may enforce them against the User where applicable. The User also acknowledges that neither Apple nor Google has any obligation whatsoever to provide maintenance, support, warranty services, or refunds with respect to the Game.
10. Language Versions
In the event of any inconsistency or ambiguity between translations of these Terms, the Slovak language version shall prevail.
If the Game or its offers are localized into other languages, only the Slovak or English versions are legally binding; all other translations are provided for convenience only.
11. Governing Law and Jurisdiction
These Terms and all legal relationships between the Operator and the User are governed exclusively by the laws of the Slovak Republic.
Any disputes arising from or in connection with these Terms shall first be resolved amicably through negotiation.
If no agreement can be reached, the matter shall be brought before the competent court in the jurisdiction of the Operator’s registered seat (Slovakia).
12. Severability Clause
Should any provision of these Terms be or become invalid, unlawful, or unenforceable, the remaining provisions shall remain fully valid and enforceable.
The invalid provision shall be replaced by a valid one that best reflects the intent and purpose of the original clause.
